Return & Refund Policy
At Codes Planet, we aim to deliver secure and valid digital gaming codes every time. Since our products are digital downloads, our return and refund policy is designed to be fair, transparent, and gamer-friendly.
Digital Products Policy
- All items sold on Codes Planet are digital redeem codes.
- Once a code is delivered and viewed, it is considered used and cannot be refunded.
When Refunds Apply
We only issue a refund or replacement in the following cases:
- If the code you received is expired.
- If the code is invalid or not working.
- If the purchased product is out of stock after your payment.
Non-Refundable Situations
- Change of mind after purchase.
- Incorrect purchase due to user error (e.g., buying a code for the wrong region or platform).
Attempting to redeem a code on an unsupported account.
How to Request a Refund
If you believe your purchase qualifies for a refund:
- Contact us through our Contact Page.
- Provide your order number and a screenshot of the issue.
- If you face any problem while redeeming your code, you must take a screenshot of the error message and send it to our support email.
- Our support team will verify and get back to you within 24–48 hours.
Our Commitment
At Codes Planet, we take pride in offering only authentic and verified codes. Your trust matters to us, and we make sure every gamer gets what they paid for — hassle-free.